Enterprise IT Infrastructure Services

Operational excellence and resilience are unsaid expectations from any IT infrastructure. The current business enterprises embraces the digital world and expects its IT infrastructure to be robust yet agile enough to incorporate changes that cater to the market and technology upgrades, at reduced costs. The ability to transform quickly while aligning to larger business goals is of paramount importance. Besides, running in an ‘always-on-always-available’ mode, clients expect a high degree of predictability in the operational aspect of their IT infrastructure. Embracing automation and open compute is the need of the hour to help realize high returns on mission-critical IT investments. Our infrastructure services help enterprises design, build, run, and manage their IT infrastructure services in an agile manner that allows for better integration with the existing processes and operations at optimum costs.

Supported IT Infrastructure

  • Cloud Infrastructure Management

  • Network Management 

  • Server & Storage Management

  • Workplace Transformation

  • IT Security Services

  • Operations Mangement

  • Voice Environment

Halian Systems IT Infrastructure Management services provide:

  • IT expertise available around the clock – Halian Systems has Level 3 IT experts available 24x7 for fast fault resolution.
  • High level visibility – Granular monitoring with expertly designed thresholds enables complete network and system visibility.
  • Industry-leading tools – Halian Systems uses industry-leading monitoring tools for detailed performance monitoring.
  • Prepare for the future – Trend analysis of historical statistics provides crucial information necessary for future growth planning and enables us to proactively identify and provide advice on required upgrades.
  • Prevent incidents from occurring –  Halian Systems identifies any potential issues before they happen through the daily review of monitoring data and system logs.
  • Eliminate ongoing problems – By diagnosing the root cause of systematic problems and related incidents, preventative measures can be implemented to prevent future issues from occurring.
  • Reduce the impact of faults – Rapid management of fault through to the restoration of normal IT service operation.
  • Manage change effectively – Best-practice change management processes ensure minimum disruption to the business during IT changes and eliminate unexpected outages caused by poor planning.
  • Protect against vulnerabilities – To protect devices against vulnerabilities Halian Systems provides management of patches and security updates.
  • Reduce carrier hassles – To reduce the hassles of carrier management Halian Systems will conduct this task on behalf of the client.
  • Understand your IT environment – Gain in-depth knowledge of your network and systems through monthly reporting on incidents, historical graphing and access to high level visibility.

Infrastructure Management Packages

Halian Systems provides three levels of support to match your service and budget requirements, all delivered at a predictable monthly rate:

Monitoring

A tailored service, providing network and system visibility, performance metrics and alerts to help organisations manage their IT infrastructure environment.

Essential Management

A comprehensive monitoring and management service for organisations looking for extra support with their network and system management, but who do not require the stringent SLAs and coverage of Premium Management.

Premium Management

The highest level of service, proactive management and stringent SLA’s, designed to optimise performance and availability of critical corporate networks and systems.

Benefits of Halian Systems IT Infrastructure Management services:

 

  1. Ensure business continuity – keep your organisation’s IT systems up and running 24x7.
  2. Increase ROI for technology –optimise IT performance to get maximum value from your organisation’s technology investments.
  3. Reduce costs – eliminate unnecessary network or system upgrades and the costs associated with managing poor performance.
  4. Reduce corporate risk – manage security risks and prevent the legal consequences of IT downtime.
  5. Gain competitive advantage – provide your organisation with the IT infrastructure required to connect, collaborate and succeed in a digital world.
  6. Increase productivity – ensure staff has instant access to the information they need to do their job.
  7. Make informed decisions – gain in-depth network information to inform upgrade and investment decisions.
  8. Enjoy peace of mind – knowing your IT and organisation are in good hands with Halian Systems.
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